What sports can I use INSAIT JOY for?
What does INSAIT JOY measure?
What device do I need?
How durable are the shin guards? How protected are they from tackles and knocks? Are the trackers well protected?
How does INSAIT JOY distinguish between different actions, e.g. a kick of the ball, a tackle or just a kick on the shin guards?
Does INSAIT JOY uses GPS? Do I need to set up or wear other devices to make INSAIT JOY working?
How accurate is INSAIT JOY?
How old do you have to be to use the app?
How do I request data removal?
How to download INSAIT JOY app or INSAIT JOY Team app and what mobile devices are compatible with the app?
Do I have to pay subscription fee to use INSAIT JOY app?
Where can I find the user manual?
How does INSAIT JOY tell which foot is used?
Do I need to keep INSAIT JOY connected to the phone during the session?
Can I use INSAIT JOY for indoor sessions, a five-a-side game or training sessions?
Does INSAIT JOY measures heart rate?
Are the trackers waterproof?
Can I pause data measurement for water break or half-time break?
Do I need to input my position?
How quickly do I have to sync my data after I’ve used INSAIT JOY?
INSAIT JOY TEAM
What is INSAIT JOY Team?
Do I have to pay subscription fee to use INSAIT JOY Team?
How can I obtain an administrator account?
Can I add multiple squads to my INSAIT JOY Team account?
Where can I find the user guide for INSAIT JOY Team?
How do I report an issue?
How do I unpair trackers from my account?
My trackers won’t connect, how do I fix this?
The app says that my trackers are paired with an existing user, and as a result I cannot pair these trackers with my account. What should I do?
I've lost my Tracker
What should I do if I don't get a verification email?
How do I reset my trackers to factory settings?
When syncing my trackers, the light on right tracker keeps flashing and the app crashes. What should I do?
My answer is not here in the FAQ section. Where can I contact your customer service team?