How to download INSAIT JOY app or INSAIT JOY Team app and what mobile devices are compatible with the app?

Do I have to pay subscription fee to use INSAIT JOY app?

Where can I find the user manual?

How does INSAIT JOY tell which foot is used?

Do I need to keep INSAIT JOY connected to the phone during the session?

Can I use INSAIT JOY for indoor sessions, a five-a-side game or training sessions?

Does INSAIT JOY measures heart rate?

Are the trackers waterproof?

Can I pause data measurement for water break or half-time break?

Do I need to input my position?

How quickly do I have to sync my data after I’ve used INSAIT JOY?

What is INSAIT JOY Team?

Do I have to pay subscription fee to use INSAIT JOY Team?

How can I obtain an administrator account?

Can I add multiple squads to my INSAIT JOY Team account?

Where can I find the user guide for INSAIT JOY Team?

How do I report an issue?

How do I check the battery status of my trackers?

How do I unpair trackers from my account?

My trackers won’t connect, how do I fix this?

The app says that my trackers are paired with an existing user, and as a result I cannot pair these trackers with my account. What should I do?

I've lost my Tracker.

What should I do if I don't get a verification email?

How do I reset my trackers to factory settings?

When syncing my trackers, the light on right tracker keeps flashing and the app crashes. What should I do?

My answer is not here in the FAQ section. Where can I contact your customer service team?