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INSAIT JOY TEAM Support & FAQs
Find out how to get started with your INSAIT JOY Smart Shin Guards and the INSAIT JOY TEAM app. Have a question? Discover expert advice and find out how to get in touch with Customer Support.
ON THIS PAGE
Use the corresponding "Jump-to-Section" buttons below to locate the support content topic you need.
MANAGING YOUR INSAIT JOY SMART SHIN GUARDS
For details, please refer to product user manual or smart shin guards support center.
How to recharge the INSAIT JOY Smart Shin Guards
What do the light indicators on the INSAIT JOY Smart Shin Guards mean?
How do I turn ON the INSAIT JOY Smart Shin Guards?
How do I turn OFF my INSAIT JOY Smart Shin Guards?
How do I insert the INSAIT JOY football player trackers into the smart shin guards?
How do I measure player performance metrics with INSAIT JOY Smart Shin Guards?
GETTING STARTED WITH THE INSAIT JOY TEAM APP
Understanding the features, downloading and registering the INSAIT JOY TEAM app.
How to download the INSAIT JOY TEAM app?
How to register and log into INSAIT JOY TEAM app?
How to access user manuals of the INSAIT JOY TEAM app?
Coach-Led mode and Player-Led mode explained
MANAGING YOUR TEAMS, PLAYERS AND EVENTS
The following step-by-step guide applies to both Coach-led and Player-led modes
(FOR COACHES ONLY) How to create and manage my teams in INSAIT JOY TEAM?
(FOR COACHES ONLY) How do I create and manage events to track my team's sessions in the INSAIT JOY TEAM app?
(FOR COACHES ONLY) How do I invite players to join my team in the INSAIT JOY TEAM app?
(FOR PLAYERS) How do I join a team in the INSAIT JOY ecosystem?
What should I do if my player does not have a mobile phone to use the INSAIT JOY app?
COACH-LED MODE STEP-BY-STEP GUIDE
Managing devices and syncing stats using the Coach-Led mode.
(FOR COACHES ONLY) How do I add and manage smart shin guards in the INSAIT JOY TEAM app?
(FOR COACHES ONLY) How do I edit the User Category settings for smart shin guards in the INSAIT JOY TEAM app?
(FOR COACHES ONLY) How do I check the battery status or rename smart shin guards in the INSAIT JOY TEAM app?
(FOR COACHES ONLY) How do I assign and unassign INSAIT JOY Smart Shin Guards to players in the INSAIT JOY TEAM app?
(FOR COACHES ONLY) How do I synchronize performance statistics using the INSAIT JOY Team app in Coach-Led mode?
What should I do if some smart shin guards fail to synchronize, or the INSAIT JOY Team app becomes unresponsive during synchronization?
PLAYER-LED MODE STEP-BY-STEP GUIDE
Managing devices and syncing stats using the Player-Led mode.
(FOR PLAYERS) How do I submit my performance data to my coach using Player-Led mode in the INSAIT JOY app?
(FOR PLAYERS) I cannot submit my performance data to an event. What should I do?
(FOR COACHES ONLY) Do I need to manually share events with players in the INSAIT JOY ecosystem?
OTHER FUNCTIONS OF INSAIT JOY TEAM
Data export and comparison tools.
(FOR COACHES ONLY) How do I use the Compare Tools feature in the INSAIT JOY Team app?
(FOR COACHES ONLY) How do I export team statistics to Excel from the INSAIT JOY Team app?
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