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INSAIT JOY Smart Shin Guards Support & FAQs
Find out how to get started with your INSAIT JOY Smart Shin Guards and the app. Have a question? Discover expert advice and find out how to get in touch with Customer Support.
ON THIS PAGE
Use the corresponding "Jump-to-Section" buttons below to locate the support content topic you need.
GENERAL QUESTIONS
Get to know more about INSAIT JOY Smart Shin Guards
What sports can I use INSAIT JOY Smart Shin Guards for?
What's in the box when I purchase my INSAIT JOY Smart Shin Guards?
Is there a subscription fee for the INSAIT JOY app?
What do INSAIT JOY Smart Shin Guards measure?
How durable are the INSAIT JOY Smart Shin Guards?
Are the football player trackers in INSAIT JOY Smart Shin Guards well protected?
How do the INSAIT JOY Smart Shin Guards distinguish between different actions?
How do INSAIT JOY Smart Shin Guards tell which foot is used?
Does INSAIT JOY use GPS technology or require other external devices?
Can I use INSAIT JOY smart shin guards for indoor sessions or futsal?
Do INSAIT JOY Smart Shin Guards provide heart rate tracking?
How accurate are the measurements of INSAIT JOY Smart Shin Guards?
ORDERS AND DELIVERY
Frequently asked questions about your INSAIT JOY Smart Shin Guards orders
Where can I purchase INSAIT JOY Smart Shin Guards?
Where do you deliver INSAIT JOY Smart Shin Guards?
What size option should I choose for my INSAIT JOY Smart Shin Guards?
What payment options are available for purchasing INSAIT JOY Smart Shin Guards?
How long does it take to deliver my INSAIT JOY Smart Shin Guards?
How do I track my INSAIT JOY Smart Shin Guards order delivery?
When will I receive my order confirmation?
Can I get an invoice for my INSAIT JOY Smart Shin Guards purchase?
Will customs, taxes, or duties apply to my INSAIT JOY Smart Shin Guards order?
GETTING STARTED
"How-to" guides for your INSAIT JOY Smart Shin Guards
How to download the INSAIT JOY app?
How to access user manual of INSAIT JOY Smart Shin Guards?
How to recharge my INSAIT JOY Smart Shin Guards?
How do I turn ON my INSAIT JOY Smart Shin Guards?
How do I turn OFF my INSAIT JOY Smart Shin Guards?
How do I insert the INSAIT JOY football player trackers into the smart shin guards?
How do I measure my performance metrics with INSAIT JOY Smart Shin Guards?
How quickly do I have to sync my data after using my INSAIT JOY Smart Shin Guards?
What do the light indicators on my INSAIT JOY Smart Shin Guards mean?
Where can I see the battery level of my INSAIT JOY trackers?
How do I reset my INSAIT JOY football player trackers to factory settings?
How do I unpair my INSAIT JOY trackers from my account?
How do I delete specific session records in the INSAIT JOY app?
Do I need to keep INSAIT JOY trackers connected to the phone during my session?
Do I need to input my position?
How do I update the firmware on my INSAIT JOY football player trackers?
TROUBLESHOOTING
Step-by-step troubleshooting guides for connection, pairing or recharging issues.
What should I do if the INSAIT JOY app crashes while syncing?
Why is the LED indicator displaying a solid blue light during measurement or after powering on (not during data syncing)?
Why are my INSAIT JOY trackers not measuring stats properly (e.g., no stats, incorrect data, or only a small amount recorded)?
The app says my INSAIT JOY Smart Shin Guards are already paired with an existing user. How can I pair them with my account?
I'm unable to receive the verification email during account registration or password reset. What should I do?
My INSAIT JOY Smart Shin Guards won't connect to the app. What should I do?
It seems like I cannot recharge my INSAIT JOY trackers properly, or I suspect battery issues. What should I do?
MAINTENANCE TIPS
Regular care of your INSAIT JOY Smart Shin Guards to ensure lasting performance and hygiene for every game
What are the maintenance tips for optimal battery life of my INSAIT JOY trackers?
How do I clean my INSAIT JOY football player trackers? Are they waterproof?
What is the maximum recommended time to use INSAIT JOY Smart Shin Guards before syncing data?
FREQUENTLY ASKED QUESTIONS
Other frequently asked questions about support, data removal, disclaimers and policies.
My question isn't answered on this support page. How can I contact your customer service?
How do I report an issue with my INSAIT JOY Smart Shin Guards or the INSAIT JOY app?
I've lost one or both of the football player trackers from my INSAIT JOY Smart Shin Guards. Can I locate them using the app?
What is the minimum age requirement to use the INSAIT JOY app?
How do I request the removal of my personal data?
INSAIT JOY Limited Warranty Policy
INSAIT JOY Shipping Policy
INSAIT JOY Refund Policy
NEED MORE HELP? CONTACT GENGEE SUPPORT
Submit your technical support enquiry via our Customer Support Form, or email to support@gengee.com with detailed description of the product issue, and we will be in touch.
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