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SMART SHIN GUARDS HELP CENTER
GENERAL QUESTIONS
What sports can I use INSAIT JOY smart shin guards for?
Do I have to pay subscription fee to use INSAIT JOY app?
What do INSAIT JOY Smart Shin Guards measure?
What device do I need?
How durable are the shin guards? How protected are they from tackles and knocks? Are the trackers well protected?
How do INSAIT JOY smart shin guards distinguish between different actions, e.g. a kick of the ball, a tackle or just a kick on the shin guards?
How do INSAIT JOY smart shin guards tell which foot is used?
Do the INSAIT JOY trackers use GPS? Do I need to set up or wear other football tracking devices to make INSAIT JOY working?
Can I use INSAIT JOY smart shin guards for indoor sessions, a five-a-side game or training sessions?
Do INSAIT JOY smart shin guards measure heart rate?
How accurate are the football player trackers in my INSAIT JOY smart shin guards?
How old do I have to be to use the app?
How do I request data removal?
GETTING STARTED
Downloading the INSAIT JOY app
Accessing user manual of INSAIT JOY Smart Shin Guards
Recharging your smart shin guards
Turning ON your INSAIT JOY smart shin guards
Turning OFF your INSAIT JOY smart shin guards
Inserting INSAIT JOY football player trackers into smart shin guards
Measuring your performance metrics with INSAIT JOY smart shin guards
How quickly do I have to sync my data after I’ve used INSAIT JOY smart shin guards?
Light indicator guide of smart shin guards
Checking battery status of the football player trackers
Resetting trackers to factory settings
Unpairing trackers from account
Pausing data measurement for water break or half-time break
Deleting session records
Do I need to keep INSAIT JOY trackers connected to the phone during my session?
Are the football player trackers waterproof?
Do I need to input my position?
What is maximum recommended time to use before sync?
TROUBLESHOOTING
How do I report an issue?
The light on the football player trackers keeps flashing and the app crashes while syncing.
The trackers do not measure stats properly (e.g., no stats or only a small amount of stats recorded during a game) or display a solid blue light after initiating.
The app says that my smart shin guards are paired with an existing user, and as a result I cannot pair them with my account.
Unable to receive verification email during account registration
My smart shin guards won’t connect
I've lost the football player tracker(s) of my smart shin guards.
My answer is not here in the FAQ section. Where can I contact your customer service team?
NEED ANY HELP?
Submit your technical support enquiry via our Customer Support Form and we will be in touch.
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