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INSAIT KS Football Tracking System Support & FAQs
Find out how to get started with your INSAIT KS Football Tracking System. Have a question? Discover expert advice and find out how to get in touch with Customer Support.
ON THIS PAGE
Use the corresponding "Jump-to-Section" buttons below to locate the support content topic you need.
GENERAL QUESTIONS
Get to know more about INSAIT KS Football Tracking System
What sports can I use the INSAIT KS Football Tracking System for?
What is the difference between a GPS player tracking system and a Local Positioning System (LPS) like INSAIT KS?
What specific metrics does the INSAIT KS Football Tracking System measure and analyze?
What are the key hardware components of the INSAIT KS player tracking system?
What is the difference between the INSAIT KS Smart Football and the INSAIT JOY Smart Football? Can I use the INSAIT JOY Smart Football in the INSAIT KS system?
What does the INSAIT KS Software Suite comprise of, and what are its main functions?
GETTING STARTED
Basic recharging and controlling procedures of the INSAIT KS system
What are the minimum system and device requirements for the iPad to run the INSAIT KS App?
How do I open the system suitcase lock, or reset its combination?
How do I recharge the INSAIT KS Master Anchor and the Anchors?
How do I control and check the status of my INSAIT KS Master Anchor and standard Anchors?
How do I recharge the INSAIT KS Player Trackers?
How do I control (turn on/off) and check the status of INSAIT KS Player Trackers?
How do I recharge my INSAIT KS Smart Football?
How do I activate my INSAIT KS Smart Football?
START MEASUREMENT
Hardware and software settings for your first INSAIT KS measurement
How do I create teams and manage players in the INSAIT KS Web portal?
How do I install the Master Anchor and standard Anchors with their antennas?
How do I prepare the player trackers before a session?
How do I set up the pitch and place the Master Anchor/Anchors around the pitch before a session starts?
How do I connect my iPad to the INSAIT KS system Wi-Fi network?
Do I need to enable Local Network Access for the INSAIT KS app on my iPad?
How do I create or select a pitch profile in the INSAIT KS app before a session?
How do I pair INSAIT KS trackers with players in the app before a session?
What are the best practices for wearing INSAIT KS player trackers in their armbands?
How do I start a match session in the INSAIT KS app?
How do I manage player substitutions during a match in the INSAIT KS app?
How do I replace a tracker for a player or assign a spare tracker during a match?
How does goal detection work? How to manual correct goal detection?
How do I End a Match, Pause Data Measurement, End Halves, or Restart/Quit a match measurement in the INSAIT KS app?
How do I start a training session using the Physical Training function in the INSAIT KS app?
How do I start a training session using the Training Match function in the INSAIT KS app?
How do I view session replay and reports in the INSAIT KS app?
How do I perform a server update for the master anchor?
How do I replace an INSAIT KS Smart Football during a game or training session?
How do I check if the antenna is connected properly to the anchor/master anchor?
TROUBLESHOOTING
Step-by-step troubleshooting guides for common issues.
My iPad is not connecting to the INSAIT Wi-Fi network properly. What steps should I take?
The INSAIT KS app displays an error: “Master anchor Wi-Fi unstable, please connect again” during a session. What should I do?
My iPad shut down, restarted, or is malfunctioning during an ongoing measurement. What should I do?
I am in the preview screen before a session, but some or all of the players are not displayed in the INSAIT KS app. What should I check?
Players or balls disappear from the INSAIT KS app during an ongoing measurement. What should I do?
The Master Anchor or anchor(s) are turning off automatically. What should I do?
The LED screen on my anchor or master anchor displays a “Server: Error” message. What should I do?
I am unable to add, edit, or delete players or teams in the INSAIT KS app. What should I do?
The app reminds me "unable to access anchor server" or "unable to connect to devices" even though the anchors' screens show "ready." What should I do?
I cannot start a match. What should I check?
I cannot recharge the INSAIT KS Smart Football with the Wireless Recharging Base. What should I check?
MAINTENANCE TIPS
Maintenance requirements for the INSAIT KS Football Tracking System
What are the maintenance tips for the INSAIT KS Smart Football?
What should I do if I've used the system in humid conditions (e.g., rainy days)?
FREQUENTLY ASKED QUESTIONS
Other frequently asked questions about support, data security and others.
How safe is my data with the INSAIT KS Football Tracking System from a security standpoint?
What is Gengee's policy on handling client data from the INSAIT KS Football Tracking System?
How can I provide feedback or suggest improvements for the INSAIT KS Football Tracking System?
My question isn't answered on this support page. How can I contact your customer service or technical support for INSAIT KS?
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