- FOR TEAMS
- FOR PLAYERS
- ABOUT
- …
- FOR TEAMS
- FOR PLAYERS
- ABOUT
- FOR TEAMS
- FOR PLAYERS
- ABOUT
- …
- FOR TEAMS
- FOR PLAYERS
- ABOUT
INSAIT KS HELP CENTER
GENERAL QUESTIONS
What sports can I use INSAIT KS football tracking system for?
What is the difference between a GPS player tracking system and a Local Positioning System (LPS)?
How safe is INSAIT KS data from a security standpoint?
What does Gengee do with client data?
How do I report a feedback or suggestion for product improvements?
My answer is not here in the FAQ section. Where can I contact your customer service team?
TROUBLESHOOTING
My iPad is not connecting to the INSAIT Wi-Fi properly.
The INSAIT KS app reminds me “Master anchor Wi-Fi unstable, please connect again” during an ongoing measurement.
My iPad is malfunctioning, shut down or restarted during an ongoing measurement possibly due to iPad overheating or other issues in the iPad.
In the preview section before starting a session, I noticed that players (or some of the players) are not displayed in INSAIT KS app.
Players or balls disappear in the INSAIT KS app during an ongoing measurement.
Master anchor or anchor(s) turn of automatically.
Server error displayed on anchor / master anchor.
Unable to add / edit / delete players or teams in INSAIT KS app.
The app reminds me "unable to access anchor server" or "unable to connect to devices". But the system has been set up properly, while server, UWB and Wi-Fi appears to be "ready" according to the anchor screen.
Need Any Help?
Submit your technical support enquiry via our Customer Support Form and we will be in touch.
© 2025 Gengee Technology Co., Ltd. All Rights Reserved.
Terms & Conditions
Privacy Policy
