- FOR TEAMS
- FOR PLAYERS
- ABOUT
- …
- FOR TEAMS
- FOR PLAYERS
- ABOUT
- FOR TEAMS
- FOR PLAYERS
- ABOUT
- …
- FOR TEAMS
- FOR PLAYERS
- ABOUT
INSAIT KS Football Tracking System Support & FAQs
Find out how to get started with your INSAIT KS Football Tracking System. Have a question? Discover expert advice and find out how to get in touch with Customer Support.
ON THIS PAGE
Use the corresponding "Jump-to-Section" buttons below to locate the support content topic you need.
GENERAL QUESTIONS
Get to know more about INSAIT KS Football Tracking System
What sports can I use the INSAIT KS Football Tracking System for?
What is the difference between a GPS player tracking system and a Local Positioning System (LPS) like INSAIT KS?
TROUBLESHOOTING
Step-by-step troubleshooting guides for common issues.
My iPad is not connecting to the INSAIT Wi-Fi properly.
The INSAIT KS app reminds me “Master anchor Wi-Fi unstable, please connect again” during an ongoing measurement.
My iPad is malfunctioning, shut down or restarted during an ongoing measurement possibly due to iPad overheating or other issues in the iPad.
In the preview section before starting a session, I noticed that players (or some of the players) are not displayed in INSAIT KS app.
Players or balls disappear in the INSAIT KS app during an ongoing measurement.
Master anchor or anchor(s) turn of automatically.
Server error displayed on anchor / master anchor.
Unable to add / edit / delete players or teams in INSAIT KS app.
The app reminds me "unable to access anchor server" or "unable to connect to devices". But the system has been set up properly, while server, UWB and Wi-Fi appears to be "ready" according to the anchor screen.
FREQUENTLY ASKED QUESTIONS
Other frequently asked questions about support, data security and others.
How safe is my data with the INSAIT KS Football Tracking System from a security standpoint?
What does Gengee do with client data?
How do I report a feedback or suggestion for product improvements?
My answer is not here in the FAQ section. Where can I contact your customer service team?
NEED MORE HELP? CONTACT GENGEE SUPPORT
© 2025 Gengee Technology Co., Ltd. All Rights Reserved.
Terms & Conditions
Privacy Policy