While your INSAIT JOY Smart Shin Guards are designed for reliable performance, occasionally you might encounter persistent technical issues. Resetting your trackers to factory settings is a last-resort troubleshooting step, typically reserved for persistent problems that can't be resolved by simple restarts.
You should consider a factory reset for issues such as:
- Recurring connection problems (trackers fail to consistently pair or connect with the app).
- Persistent synchronization errors (new session data fails to upload).
- Unexpected device behavior that inhibits normal operation.
This process restores your trackers to their original default configurations.
Important Data Warning Before Resetting
Please read this carefully before proceeding!
- Unsynchronized Data Will Be Lost: Performing a factory reset will permanently erase any performance data currently stored on the trackers themselves that has NOT yet been successfully synchronized to your INSAIT JOY user account in the app.
- Synchronized Data is Safe: This process will NOT affect any data that has already been successfully synced and uploaded to your user account in the INSAIT JOY app.
Recommendation: If possible, always ensure your data is synchronized to the app before attempting a factory reset to avoid any loss of valuable session data.
Step-by-Step Reset Instructions
Follow these steps carefully to reset your INSAIT JOY football player trackers:
- Prepare Devices: Make sure your mobile phone’s Bluetooth is enabled. Confirm both player trackers are powered on and are within close proximity to your phone.
- Open the App: Open the INSAIT JOY app and tap on the Me tab located in the bottom navigation bar.
- Select Device: Select My Smart Shin Guards from the menu options.
- Connect: Tap Device Info to connect to your trackers.
- Locate Reset: Scroll down the screen and locate the Reset option.
- Confirm Reset: Tap Reset. The app will prompt you with a confirmation message asking if you are sure you want to proceed. Please read it carefully.
- Proceed: Confirm your decision to proceed with the reset.
- Wait: The reset usually takes a few moments to complete. It is CRUCIAL DO NOT turn off your phone or disconnect the shin guards during this time.
Post-reset Actions
Once the reset is complete, your INSAIT JOY Smart Shin Guards will revert to their original factory state. You will then need to re-pair your Smart Shin Guards with your account again before tracking new sessions.
Still Experiencing Issues?
If a factory reset does not resolve your issue, please take these next steps:
- Visit our Support Center: Access our dedicated support pages for more in-depth troubleshooting guides Smart Shin Guards - Support & Troubleshooting Guide
- Contact Support Team: If the problem persists, please contact our technical team directly for personalized assistance: support@gengee.com