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  • HOME
  • FOR TEAMS 
    • INSAIT KS
    • INSAIT JOY TEAM
  • FOR PLAYERS 
    • SMART SHIN GUARDS
    • SMART FOOTBALL
    • SMART BASKETBALL
  • ABOUT 
    • ABOUT
    • BLOG
    • DISTRIBUTOR
  • SUPPORT 
    • SUPPORT CENTER
    • DOWNLOAD
    • INSAIT KS Web
  • SHOP
  • …  
    • HOME
    • FOR TEAMS 
      • INSAIT KS
      • INSAIT JOY TEAM
    • FOR PLAYERS 
      • SMART SHIN GUARDS
      • SMART FOOTBALL
      • SMART BASKETBALL
    • ABOUT 
      • ABOUT
      • BLOG
      • DISTRIBUTOR
    • SUPPORT 
      • SUPPORT CENTER
      • DOWNLOAD
      • INSAIT KS Web
    • SHOP
CONTACT
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  • INSAIT JOY Smart Football

    Support & FAQs

    Find out how to get started with your INSAIT JOY Smart Football and the app. Have a question? Discover expert advice and find out how to get in touch with Customer Support.

  • ON THIS PAGE

    Use the corresponding "Jump-to-Section" buttons below to locate the support content topic you need.

    GENERAL QUESTIONS

    JUMP TO SECTION

    ORDERS AND DELIVERY

    JUMP TO SECTION

    GETTING STARTED

    JUMP TO SECTION

    TROUBLESHOOTING

    JUMP TO SECTION

    MAINTENANCE TIPS

    JUMP TO SECTION

    FAQ

    JUMP TO SECTION
  • GENERAL QUESTIONS

    Get to know more about INSAIT JOY Smart Football

    What's in the box when I purchase my INSAIT JOY Smart Football?

    What are the drills included in the INSAIT JOY app?

    What specific performance metrics does the INSAIT JOY Smart Football measure?

    How does INSAIT JOY Smart Football track my progress and development?

    What equipment do I need to get started with INSAIT JOY Smart Football?

    Is there a subscription fee for the INSAIT JOY app?

    How durable is the INSAIT JOY Smart Football, and how is its quality ensured?

  • ORDERS AND DELIVERY

    Frequently asked questions about your INSAIT JOY Smart Football orders

    Where can I purchase INSAIT JOY Smart Football?

    Where do you deliver INSAIT JOY Smart Football?

    Which size of INSAIT JOY Smart Football should I choose for my training?

    What payment options are available for purchasing INSAIT JOY Smart Football?

    How long does it take to deliver my INSAIT JOY Smart Football?

    How do I track my INSAIT JOY Smart Football order delivery?

    When will I receive my order confirmation?

    Can I get an invoice for my INSAIT JOY Smart Football purchase?

    Will customs, taxes, or duties apply to my INSAIT JOY Smart Football order?

  • GETTING STARTED WITH YOUR INSAIT JOY SMART FOOTBALL

    "How-to" guides for your INSAIT JOY Smart Football

    How to download the INSAIT JOY app?

    How to access user manual of INSAIT JOY Smart Football

    How do I properly recharge my INSAIT JOY Smart Football?

    How do I connect my INSAIT JOY Smart Football to the INSAIT JOY app on my smartphone?

    How do I perform the initial sensor calibration process for my INSAIT JOY Smart Football when using it for the first time?

    Do I need to keep my INSAIT JOY Smart Football connected to my phone while I am practicing drills or playing?

    How do I select and start a training drill within the INSAIT JOY app?

    Where can I check the battery level of my INSAIT JOY Smart Football?

    How do I share, save (download), or delete my recorded training videos in the INSAIT JOY app?

  • TROUBLESHOOTING

    Step-by-step troubleshooting guides for connection, calibration or recharging issues.

    I'm unable to receive the verification email during account registration or password reset. What should I do?

    My INSAIT JOY Smart Football is not recharging properly, or I suspect a battery issue. What should I do?

    I'm unable to connect to my INSAIT JOY Smart Football. What troubleshooting steps should I take?

    I'm having trouble completing the calibration process for my INSAIT JOY Smart Football. What should I do?

  • Maintenance Tips

    Regular care of your INSAIT JOY Smart Football to ensure lasting performance

    What are the best maintenance tips for ensuring optimal battery life for my INSAIT JOY Smart Football?

    What are the best maintenance tips to ensure the durability and longevity of my INSAIT JOY Smart Football?

  • FREQUENTLY ASKED QUESTIONS

    Other frequently asked questions about support, data removal, disclaimers and policies.

    My question isn't answered on this support page. How can I contact your customer service?

    How do I report an issue with my INSAIT JOY Smart Football or the INSAIT JOY app?

    What is the minimum age requirement to use the INSAIT JOY app?

    How do I request the removal of my personal data?

    INSAIT JOY Limited Warranty Policy

    INSAIT JOY Shipping Policy

    INSAIT JOY Refund Policy

  • NEED MORE HELP? CONTACT GENGEE SUPPORT

    Submit your technical support enquiry via our Customer Support Form, or email to support@gengee.com with detailed description of the product issue, and we will be in touch.

    Customer Support Form
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