Smart Football - Support & Troubleshooting Guide

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- HOME
- FOR TEAMS
  INSAIT KS
  INSAIT JOY TEAM
- FOR PLAYERS
  SMART SHIN GUARDS
  SMART FOOTBALL
  SMART BASKETBALL
- ABOUT
  ABOUT
  BLOG
  DISTRIBUTOR
- SUPPORT
  SUPPORT CENTER
  DOWNLOAD
  INSAIT KS Web
- SHOP

CONTACT

HOME
FOR TEAMS
INSAIT KS
INSAIT JOY TEAM
FOR PLAYERS
SMART SHIN GUARDS
SMART FOOTBALL
SMART BASKETBALL
ABOUT
ABOUT
BLOG
DISTRIBUTOR
SUPPORT
SUPPORT CENTER
DOWNLOAD
INSAIT KS Web
SHOP
…
- HOME
- FOR TEAMS
  INSAIT KS
  INSAIT JOY TEAM
- FOR PLAYERS
  SMART SHIN GUARDS
  SMART FOOTBALL
  SMART BASKETBALL
- ABOUT
  ABOUT
  BLOG
  DISTRIBUTOR
- SUPPORT
  SUPPORT CENTER
  DOWNLOAD
  INSAIT KS Web
- SHOP

CONTACT

Smart Football Support & FAQs

Find out how to get started with your INSAIT JOY Smart Football and the app. Have a question? Discover expert advice and find out how to get in touch with Customer Support.
ON THIS PAGE
Use the corresponding "Jump-to-Section" buttons below to locate the support content topic you need.

GENERAL QUESTIONS
JUMP TO SECTION
ORDERS AND DELIVERY
JUMP TO SECTION
GETTING STARTED
JUMP TO SECTION
TROUBLESHOOTING
JUMP TO SECTION
MAINTENANCE TIPS
JUMP TO SECTION
FAQ
JUMP TO SECTION
GENERAL QUESTIONS
Get to know more about INSAIT JOY Smart Football
What training drills are available with the INSAIT JOY Smart Football and companion app?
What specific performance metrics does the INSAIT JOY Smart Football measure?
What equipment do I need to get started with INSAIT JOY Smart Football?
Does the INSAIT JOY Smart Football track my passes or shots during actual football matches?
I noticed there is a video recording function in the INSAIT JOY app. Does that mean the INSAIT JOY Smart Football relies on my phone's camera to track the ball?
Is there a subscription fee to use INSAIT JOY Smart Football?
How does INSAIT JOY Smart Football track my skill development progress?
How durable is the INSAIT JOY Smart Football, and how is its quality ensured?
What's in the box when I purchase my INSAIT JOY Smart Football?
ORDERS AND DELIVERY
Frequently asked questions about your INSAIT JOY Smart Football orders
Which size of INSAIT JOY Smart Football should I choose for my training?
Where can I purchase INSAIT JOY Smart Football?
Where do you deliver INSAIT JOY Smart Football?
What payment options are available for purchasing INSAIT JOY Smart Football?
How long does it take to deliver my INSAIT JOY Smart Football?
How do I track my INSAIT JOY Smart Football order delivery?
When will I receive my order confirmation?
Can I get an invoice for my INSAIT JOY Smart Football purchase?
Will customs, taxes, or duties apply to my INSAIT JOY Smart Football order?
GETTING STARTED WITH YOUR INSAIT JOY SMART FOOTBALL
"How-to" guides for your INSAIT JOY Smart Football
How to download the INSAIT JOY app?
How to access user manual of INSAIT JOY Smart Football
How do I properly recharge my INSAIT JOY Smart Football?
How do I connect my INSAIT JOY Smart Football to the INSAIT JOY app on my smartphone?
How do I perform the initial sensor calibration process for my INSAIT JOY Smart Football when using it for the first time?
Do I need to keep my INSAIT JOY Smart Football connected to my phone while I am practicing drills or playing?
What training modes are available with the INSAIT JOY Smart Football and the app?
How do I select and start a training drill within the INSAIT JOY app?
Where can I check the battery level of my INSAIT JOY Smart Football?
How do I share, save (download), or delete my recorded training videos in the INSAIT JOY app?
How do I update the firmware for my INSAIT JOY Smart Football?
TROUBLESHOOTING
Step-by-step troubleshooting guides for connection, calibration or recharging issues.
My INSAIT JOY Smart Football is not recharging properly, or I suspect a battery issue. What should I do?
What should I do if the INSAIT JOY wireless recharging base displays a blinking orange light?
I'm unable to connect to my INSAIT JOY Smart Football. What troubleshooting steps should I take?
What should I do if my INSAIT JOY Smart Football accidentally goes out of Bluetooth connection range during a drill?
I'm having trouble completing the calibration process for my INSAIT JOY Smart Football. What should I do?
If I re-install the INSAIT JOY app, or install it and log in on a new mobile phone, will my video library still be saved in my account?
I'm unable to receive the verification email during account registration or password reset. What should I do?
Maintenance Tips
Regular care of your INSAIT JOY Smart Football to ensure lasting performance
What are the best maintenance tips for ensuring optimal battery life for my INSAIT JOY Smart Football?
What are the best maintenance tips to ensure the durability and longevity of my INSAIT JOY Smart Football?
FREQUENTLY ASKED QUESTIONS
Other frequently asked questions about support, data removal, disclaimers and policies.
My question isn't answered on this support page. How can I contact your customer service?
How do I report an issue with my INSAIT JOY Smart Football or the INSAIT JOY app?
Age Restrictions and Parental Control for the INSAIT JOY App
How do I request the removal of my personal data?
INSAIT JOY Limited Warranty Policy
INSAIT JOY Shipping Policy
INSAIT JOY Refund Policy
NEED MORE HELP? CONTACT GENGEE SUPPORT
Submit your technical support enquiry via our Customer Support Form, or email to support@gengee.com with detailed description of the product issue, and we will be in touch.
Customer Support Form

Contact

Smart Football Support & FAQs

ON THIS PAGE

Use the corresponding "Jump-to-Section" buttons below to locate the support content topic you need.

GENERAL QUESTIONS

ORDERS AND DELIVERY

GETTING STARTED

TROUBLESHOOTING

MAINTENANCE TIPS

FAQ

GENERAL QUESTIONS

Get to know more about INSAIT JOY Smart Football

What training drills are available with the INSAIT JOY Smart Football and companion app?

What specific performance metrics does the INSAIT JOY Smart Football measure?

What equipment do I need to get started with INSAIT JOY Smart Football?

Does the INSAIT JOY Smart Football track my passes or shots during actual football matches?

I noticed there is a video recording function in the INSAIT JOY app. Does that mean the INSAIT JOY Smart Football relies on my phone's camera to track the ball?

Is there a subscription fee to use INSAIT JOY Smart Football?

How does INSAIT JOY Smart Football track my skill development progress?

How durable is the INSAIT JOY Smart Football, and how is its quality ensured?

What's in the box when I purchase my INSAIT JOY Smart Football?

ORDERS AND DELIVERY

Frequently asked questions about your INSAIT JOY Smart Football orders

Which size of INSAIT JOY Smart Football should I choose for my training?

Where can I purchase INSAIT JOY Smart Football?

Where do you deliver INSAIT JOY Smart Football?

What payment options are available for purchasing INSAIT JOY Smart Football?

How long does it take to deliver my INSAIT JOY Smart Football?

How do I track my INSAIT JOY Smart Football order delivery?

When will I receive my order confirmation?

Can I get an invoice for my INSAIT JOY Smart Football purchase?

Will customs, taxes, or duties apply to my INSAIT JOY Smart Football order?

GETTING STARTED WITH YOUR INSAIT JOY SMART FOOTBALL

"How-to" guides for your INSAIT JOY Smart Football

How to download the INSAIT JOY app?

How to access user manual of INSAIT JOY Smart Football

How do I properly recharge my INSAIT JOY Smart Football?

How do I connect my INSAIT JOY Smart Football to the INSAIT JOY app on my smartphone?

How do I perform the initial sensor calibration process for my INSAIT JOY Smart Football when using it for the first time?

Do I need to keep my INSAIT JOY Smart Football connected to my phone while I am practicing drills or playing?

What training modes are available with the INSAIT JOY Smart Football and the app?

How do I select and start a training drill within the INSAIT JOY app?

Where can I check the battery level of my INSAIT JOY Smart Football?

How do I share, save (download), or delete my recorded training videos in the INSAIT JOY app?

How do I update the firmware for my INSAIT JOY Smart Football?

TROUBLESHOOTING

Step-by-step troubleshooting guides for connection, calibration or recharging issues.

My INSAIT JOY Smart Football is not recharging properly, or I suspect a battery issue. What should I do?

What should I do if the INSAIT JOY wireless recharging base displays a blinking orange light?

I'm unable to connect to my INSAIT JOY Smart Football. What troubleshooting steps should I take?

What should I do if my INSAIT JOY Smart Football accidentally goes out of Bluetooth connection range during a drill?

I'm having trouble completing the calibration process for my INSAIT JOY Smart Football. What should I do?

If I re-install the INSAIT JOY app, or install it and log in on a new mobile phone, will my video library still be saved in my account?

I'm unable to receive the verification email during account registration or password reset. What should I do?

Maintenance Tips

Regular care of your INSAIT JOY Smart Football to ensure lasting performance

What are the best maintenance tips for ensuring optimal battery life for my INSAIT JOY Smart Football?

What are the best maintenance tips to ensure the durability and longevity of my INSAIT JOY Smart Football?

FREQUENTLY ASKED QUESTIONS

Other frequently asked questions about support, data removal, disclaimers and policies.

My question isn't answered on this support page. How can I contact your customer service?

How do I report an issue with my INSAIT JOY Smart Football or the INSAIT JOY app?

Age Restrictions and Parental Control for the INSAIT JOY App

How do I request the removal of my personal data?

INSAIT JOY Limited Warranty Policy

INSAIT JOY Shipping Policy

INSAIT JOY Refund Policy

NEED MORE HELP? CONTACT GENGEE SUPPORT

Submit your technical support enquiry via our Customer Support Form, or email to support@gengee.com with detailed description of the product issue, and we will be in touch.