Tip of the Week: How to Update Your INSAIT JOY Device Firmware

Keeping your INSAIT JOY devices running on the latest firmware is key to unlocking peak performance and ensuring you benefit from all the newest features and compatibility improvements.

A quick firmware update, performed directly within the INSAIT JOY app, ensures your Smart Shin Guards and Smart Football are always ready to provide the most accurate, reliable data for your training sessions.

1. Updating Firmware for INSAIT JOY Smart Shin Guards

Maintaining the most current firmware for your INSAIT JOY trackers ensures optimal performance, access to the latest features, and compatibility improvements. Please follow these instructions carefully to update your device's firmware.

Before You Begin - Critical Preparation Checklist

Battery Level is Crucial:

• IMPORTANT: Your trackers must be fully recharged or have at least 50% battery remaining before starting the firmware update. An interrupted update due to low battery can potentially damage the device.

Power & Connectivity:

• Ensure your mobile phone's Bluetooth is enabled.
• Confirm both INSAIT JOY trackers are powered on.
• Place the trackers within close proximity to your phone (ideally within a few feet/meters).

Minimize Disturbances:

• DO NOT operate your phone for other tasks once the update process begins.
• DO NOT remove the connection (e.g., turn off Bluetooth or close the app).
• DO NOT use the trackers during the update process. Any interruption can lead to a failed update and potentially render the device inoperable.

Step-by-Step Firmware Update Guide

1. Open the INSAIT JOY app.
2. Navigate to the 'Me' tab (located in the bottom navigation bar).
3. Select 'My Smart Shin Guards' from the menu options.
4. Tap 'Device Info' to connect to your trackers.
5. Tap the 'Firmware Update' option. If an update is available, it will be indicated here.
6. Follow the on-screen instructions provided by the app to begin the download and installation of the new firmware.
7. The update will usually take a few minutes. Keep your phone and trackers still and near each other during this entire time.
8. The app will notify you once the firmware update is successfully completed.

2. Updating Firmware for INSAIT JOY Smart Football

Updating the firmware on your INSAIT JOY Smart Football is essential for optimizing its performance, accessing new features, and ensuring the best possible tracking accuracy.

Before You Start the Firmware Update

Similarly, to prevent any issues during the update process, please adhere to these critical prerequisites:

Crucial Battery Level:

• Your INSAIT JOY Smart Football MUST be fully recharged or have at least 50% battery remaining before you begin the update. An interrupted update due to insufficient battery can potentially corrupt the firmware and render your device inoperable.

Stable Power & Connectivity:

• Ensure your mobile phone's Bluetooth is enabled.
• Confirm your smart football is powered on.
• Place the smart football within close proximity to your phone and keep them still throughout the update.

Minimize Disturbances – DO NOT Interrupt:

• DO NOT close the INSAIT JOY app, turn off Bluetooth, or allow your phone to go to sleep once the update process begins.
• DO NOT operate your phone for other tasks during the update.
• DO NOT move or use the smart football during the update process.

Step-by-Step Firmware Update Process

1. Open the INSAIT JOY App on your mobile phone.
2. From the bottom navigation bar, tap on the 'Me' tab. Select 'My Smart Football' from the menu options.
3. Tap 'Device Info' to connect to your smart football. Ensure a successful connection is established.
4. Look for the 'Firmware Update' option. This option will only appear if an update is available for your device.
5. If an update is available, tap the 'Firmware Update' option. Follow the on-screen instructions to begin the download and installation of the new firmware.
6. The update process typically takes a few minutes. It is vital to keep your phone and smart football still and near each other for the entire duration of the update.
7. The app will notify you once the firmware update is successfully completed.

By following these instructions carefully, you can ensure a smooth and successful firmware update for your INSAIT JOY devices.

Need Further Assistance?

If you encounter any issues during the firmware update process, please use the following resources for support:

• Smart Shin Guards Support: Smart Shin Guards - Support & Troubleshooting Guide
• Smart Football Support: Smart Football - Support & Troubleshooting Guide
• Contact Support Team: support@gengee.com